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Frequently asked questions
How do I delete my account?
You can delete your account and all your data permanently and immediately from the app itself, in Settings > Account > Delete account.
Note that this is irreversible: your profile, your watchlist, your history and your preferences are all erased.
How do I manage or cancel my Cetra PRO subscription?
Subscriptions are managed in the store where you bought them, not in Cetra:
iPhone / iPad: Settings > your name > Subscriptions, then pick Cetra.
Android: open Google Play > Payments and subscriptions > Subscriptions.
The subscription renews automatically unless you turn renewal off at least 24 hours before the end of the period. Refunds are handled directly by Apple or Google under their own policies.
A recommendation is not on my platform. Why?
We get platform availability from external sources (TMDB, JustWatch and Movie of the Night), and catalogues change constantly depending on the country and on broadcasting rights.
So there can be the occasional difference between what you see in Cetra and what is on the platform at that moment. If you spot a recurring error, write to us and we will look into it.
How does Group Mode work?
Create a room, share the code with your partner or your friends, and everyone swipes from their own phone. When you land on the same title, the match pops up and you have your film.
Is Cetra free?
Yes. Cetra can be used free of charge, with advertising and some daily limits. The optional Cetra PRO subscription removes the advertising, lifts the limits and unlocks additional features.
How do I get better recommendations?
The more you use the app, the better it knows you. Mark what you like, dismiss what you do not, and keep swiping: every interaction trains the algorithm to fit your taste more closely.
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